Gibraltar Laboratories has received the ACIL Customer Quality Service Award for the fourth year in a row!
The American Council of Independent Laboratories (ACIL) has been awarding the ACIL Customer Quality Service Award on a yearly basis since 1996. The purpose of the award is to provide a system with which to evaluate laboratories and compare the quality of their operations. It’s the only program in the laboratory services industry that both ranks customer satisfaction as well as requires the participating laboratories to commit to a data integrity program.
During the evaluation process, participating laboratories provide customer satisfaction surveys to their clients, as well as deliver proof of their annual ethics-training program, systems designed to detect suspicious analytical practices early on, and a code of ethics the laboratory has agreed to. The 2015 round of evaluations was highly competitive, as the participating laboratories had an average of 3.5 out of a possible 4.0 in the timeliness category, and an average of 3.7 out of a possible 4.0 in the overall customer satisfaction category.
Despite the high standards and expertise of the laboratories participating, in addition to being awarded the ACIL Customer Quality Service Award, for the fourth year in a row Gibraltar Laboratories was also ranked in the top fifth of the participants for both timeliness and overall customer satisfaction. We’ll be heading over to sunny Florida to accept our award at the ACIL Annual Meeting that takes place from October 6 th to October 9 th .
We believe that our consistent success with the ACIL Customer Quality Service, as well as other recognitions we’ve been awarded and our reputation for excellence, are a direct result of everyone at the company committing to the principle of outstanding customer service. We at Gibraltar Laboratories have high standards for our staff, only hiring the most experienced and motivated experts in the field, and we are extremely appreciative of their hard work and dedication that makes us one of the leading testing laboratories in the country.
Moving forward, we want to continue to live up to our mission and quality policy statements, not only upholding, but ever improving, the quality of our operations, facilities and customer service. We believe you can’t be one of the best providers of a large variety of services from rapid sterility testing to medical device cleaning validation without constant diligence and willingness to go above and beyond to find the right solutions for every one of our customers.